No, you cannot cancel an order after it has been shipped. In case of any cancellation after dispatch, Forward & Return Shipping Charges will be borne by you.

You can cancel your order by following the steps below:

1. Go to ‘Account’
2. Go to ‘My Orders’
3. Tap on ‘View’ on the order that you want to cancel
4. Tap on ‘Cancel Order’
5. Your order will be canceled successfully.

In case the order has been dispatched then the order cannot be canceled.

No, you cannot change the shipment time or get it delivered on a certain date. The dispatch date for each order will be updated on the app or website in My Orders page.
The shipment duration varies depending on the location where the order has to be shipped. Once we receive an order we ship your order within 1-2 working days and order will be delivered within 3-7 working days from the date of dispatch depending on the customer’s location.
In this case, when an end customer is not available at the time of delivery, we will ask our courier partners to reattempt delivery. However, in case you track the order and find that several delivery attempts are made and an end customer is not available, please follow up with your customer from your end and ask them to accept delivery.

No, Sorry. Currently, we do not ship outside of India. If you have any special requirement please do contact us we can surely try to give you International Shipping.

Shipping Charges for Dropship Orders

Within Maharashtra – Rs. 60/Kg
Rest of the country – Rs. 70/Kg

Packing Charges – Rs. 10/Order (applicable on dropship orders only)

Shipping Charges for Bulk Orders

For Bulk Orders, we calculate shipping based on your order size & weight. For example, if your order weight is above 10 Kg we ship by FedEx Surface. Shipping with FedEx Surface is much cheaper.

Within Maharashtra – Rs. 40/Kg
Rest of the Country – Rs. 50/Kg

Packing Charges – Rs. 10/Order

Warehouse Pickup as a Option

Customers who wish to arrange pickup from our warehouse by their delivery partners, we will activate warehouse pickup as an option for them. In order to activate this option for you please send a mail to lifeaura@gmail.com or contact our customer care number: +919607707287.

In case of warehouse pickup only Packing Charges of Rs.10 per Order will apply.5

We will send tracking details by SMS to you for your orders as well as your customer’s order. You can further share tracking details with your customers.

We generally share order number, customer’s name, shipping partner’s name & AWB number by SMS. You can visit their respective website to track your orders. Our shipping partners name & their websites:

  • Xpressbees
  • Ecom Express
  • FedEx
  • Delhivery
  • India Post
  • Shree Maruti Courier
  • Shree Tirupati Courier
  • Shree Anjani Courier 
  • The Professional Courier…and many more.


new.prokart.co or Prokart is not a marketplace. We own all the inventory on our website. So we don’t add any commission to our product price. Also, shipping charges we charge are per KG basis and not for 500 gms like other marketplaces. Hence we are able to offer our products at the cheapest price than any other reseller’s marketplaces in the market.

Also, we have kept our margins very low and have passed all these benefits to our resellers. Due to these, we are able to guarantee you products at WHOLESALE PRICE on new.prokart.co . So at this low price point, it becomes difficult for us to absorb COD charges & also RTO charges that arise if we offer COD options to our customers.

Yes, you can use Paytm to make a payment.

Here’show you can make an online payment:

– Add a product to your cart
– Go to the Cart Section
– Click on Checkout
– Enter Billing details (your details) – These details you will have to fill for the first order only.
– Enter Shipping details (end customers details)
– Enter Sender’s details (your or your reseller’s name & contact number)
– Click on PLACE ORDER
– Select an online payment option and pay!

We offer multiple payment modes as follows –

– Paytm
– Credit / Debit Card
– Net Banking
– AS Wallet

No, you cannot block an order and make payment later. However, if you find a product that you like, we strongly recommend that you purchase it right away after receiving a confirmation from your customer. The product might go out of stock at a later time.


You are responsible for the cost and risk of returning the goods to us in case you are not satisfied. You should send the goods at the following address:

Prokart, C/o Prokart, B-9/10, Swastik Niwas, Near Nirmala Convent School, Off Gangapur Road, Nashik – 422013.

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

You can raise a Return or Exchange by Raising support ticket on our email: lifeaura@gmail.com

We will refund or replace the product in the following conditions

  • Wrong Product shipped by us.
  • The product received is defective.
  • In case of a Wrong Product or a defective product is received you will have to report us by raising a support ticket within 24 hours of receiving the order. Please make sure that you provide us with package opening videos and pictures as and when requested.
  • No refund or replacement shall be done without package opening videos and pictures.
Amount to be refunded
  • If you receive one or more wrong product or defective product in bulk order, we will refund only product value, no shipping charges will be refunded.
  • If you receive the entire shipment as wrong or defective, we will refund your product value as well as shipping charges.
Mode of Refund
  • We will process a refund in form of ArhamSmart Wallet Credit
For more information read our complete Return & Refund Policy here